Return Policy

You can change and return all the articles that do not suit you, at the condition they have not been worn or damaged and that they are sent in their original packaging.
You have 14 days to change your mind from the date of receipt of your order (date as per postmark) if you are not satisfied with your order.
Yes, the return fees will be at your cost.
Even if you do not live in France and overseas you can return the articles you want to change, or to be refunded. You must send the parcel within 14 days from the date of the receipt of your order and respect the conditions of return. The return fees are at your cost.
To return your parcel, follow the following steps: Write a letter in which you give the reference and the reason of the return. Pack carefully the article(s) you return. Send your parcel to the following address:

SASU M.H – Service Retour 27 rue Auguste Guénot 31100 Toulouse (France)

All the articles must be sent back in their original packaging and in their original purchase conditions (they must be new, never worn, neither retouched nor damaged). Mimoza Hijab reserves the right to refuse any return or change if the articles do not respect these previous conditions.
If you receive, by mistake, an article you did not order, you must warn our customer service by sending them an email. One of our advisors will contact you as soon as possible.
When you open your parcel, if you find out that an article is damaged, you will have to contact our customer service with a mail or an email, and join the photo of the article. After having studied your request, we will send you a return label by email you will use to send us back your article. Once we receive your article, we will study your request. If the article can be fixed, we will fix it, otherwise we will give you a new one. No refund will be made.
You can contact our customer service through our website, or on the phone : 09.83.85.67.90 (not surcharged call). One of our advisors will take into account your change request.
Mimoza Hijab reserves the right to refuse any return or change if the articles do not respect the return conditions (they must be new, never worn, neither retouched nor damage, in their original packaging and in their original purchase conditions. We invite you to take care of the articles and their packaging, as well as pack them up carefully before you send them (box, padded envelope).